Shipping policy

Delivery time may vary depending on your geographic location or order date.

We will make every effort to deliver your package to you as soon as possible. Orders are usually (but not guaranteed to be) shipped out within 3 business days of placement and are usually received within one week of ordering for those within the United States and between 1-3 weeks for International orders. Orders placed on Thursday after 12pm to Sunday will be shipped on Monday of the following week.

Five and Diamond is not responsible for delays in shipping caused by the postal service or being held at customs (for international). We will do everything in our power to ensure you receive your package in a timely manner but we cannot be responsible for lost or delayed packages. The customer assumes full responsibility for the merchandise. Five and Diamond will assist you in filing an insurance claim and will do everything in its power to get you your money or merchandise back but in the event that the postal service will not replace/refund the shipment, the customer unfortunately must take the loss. 

Packages that are lost or damaged in shipping must be reported within 2 months of the shipment date.