For information on returning items bought in store (510 Valencia Street), please visit our in store return policy.
Do you loan for photo shoots or events?
We loan to approved projects for a fee. Please contact us in advance with the details of your project to be considered. Items purchased and used for a photo shoot or event without prior consent are not eligible for return.
In general, our in store inventory matches our online inventory so if it is sold out online, it is also sold out in the stores and vice versa, if in stock online then it is in stock at the store. Click "notify me" to be emailed when the item is back in stock. Contact us before you visit to ensure the item is in the location you are visiting.
Yes! Because we carry small designers that don't need to adhere to big factory minimums, often a special order is possible. Contact us to inquire about a special order. If it is available, it generally takes 2 to 8 weeks to be shipped. You pay for it when it is ready to ship to you (with some exceptions for discontinued, high end, or custom orders). This is sometimes better than being notified if you really want an item as we may not have plans to restock the item (or may not restock for a long time) but can order it for you.
Five and Diamond ships worldwide. International customers please make sure to read our Policies page before ordering. Generally takes 1-3 weeks.
Five and Diamond ships standard via USPS priority mail and UPS expedited services.
Can FedEx be used as an expedited shipping option?
Do you offer in store pick up in San Francisco?
It is possible for us to arrange an in store pick up for you. Please email us to inquire whether or not the items you are wanting are available, at which location and at what time. If the timeline works for you then we will give you a coupon code to remove shipping costs.
We now at offering wholesale on select designs from our in house lines - Five and Diamond, Steam Trunk and Shawna Hofmann. Please view the available styles here and write to firstname.lastname@example.org to inquire.
Absolutely, just plug in your email at the bottom of this page! We will send you coupon codes, let you know when new products arrive, and invite you to the amazing events we do.
We accept payment by all major credit cards, Amazon payments and PayPal. No Cash on Delivery (COD) or alternate payment method.
We don't have any protection with a phone order so all non-local sales must go through our website or PayPal.
All the designers size differently. For those designers that have size charts, there will be a link on the product page to the size chart. For those who do not, we try to list sizing in the description. If you do not see size info for a product you are interested in, please email us your measurements and we will let you know which size would work best for you.
Is your question not here?
Please contact us and we will do our best to help you ASAP!